GENERAL SALES CONDITIONS (CGV)
The Europe Moto website (bmw.europe-moto.com) sells BMW motorcycle parts and accessories
These general conditions of sale apply to all orders placed on the europe-moto.com website.
The applicable General Conditions of Sale "CGV" are those in force on the day the order is placed by the buyer and are accepted in advance by MOTOSUD EUROPEMOTO.
These T&Cs may, where appropriate, be supplemented by the partner's conditions, in particular concerning delivery times and costs as well as the return conditions which may vary depending on the type of item ordered, any guarantees granted by the seller to the buyer subject to compliance with these GCS.
CONCLUSION OF THE SALE CONTRACT BETWEEN THE BUYER AND THE SELLER
Any order placed on bmw.europe-moto.com implies acceptance of these T&Cs. The order will be valid only from the moment it has been fully paid by the buyer, this price including the total price of the items as well as the shipping costs.
All orders must be linked to a customer account which must be created if the buyer buys for the first time on europe-moto.com. This account creation allows the seller to identify the buyer in order to provide the necessary quality of service but also allows the buyer to follow the progress of his order at any time.
EUROPEMOTO cannot be held responsible for any action carried out via the buyer's account "the customer area" by the buyer or by a third party to whom the buyer has in one way or another communicated his login details. as well as his password.
The buyer is solely responsible for the quality and accuracy of the information provided when placing the order (Name, First name, Delivery address, contact number and email as well as the billing address).
All orders placed on europe-moto.com proceed as follows:
1. The articles are presented on bmw.europe-moto.com so that the customer is able to know the precise characteristics of the product
2. The buyer selects the item(s) and puts them in his basket
3. The buyer verifies in detail everything in his basket
4. The buyer connects to his customer account or creates it if he places the order for the first time on europe-moto.com
5. The buyer accepts these T&Cs
6. The buyer agrees to respect the contract when he clicks on the pay button
7. The buyer receives an order confirmation email with a summary and an order number
8. When the payment is validated the seller receives the order from the buyer
9. The seller undertakes to confirm the buyer's order within 3 working days
10. Once the order has been processed by the seller, the buyer receives a processing confirmation email
11. Once the order has been shipped, the seller sends a shipping confirmation email
12. Once the order has been shipped, the seller sends the invoice by email to the buyer
All items on bmw.europe-moto.com are valid within the limits of available stocks. In the event of exceptional unavailability of one or more items ordered by the buyer from the seller, the seller will inform the buyer using the contact details indicated when creating the customer account. If no solution is found between the seller and the buyer, the order will be canceled and the full amount of the order will be credited to the buyer's account.
PRICES AND PAYMENT
EU Zone prices: All prices indicated on europe-moto.com are indicated in € including VAT (all taxes included)
Rates outside the EU zone: If you choose a country that is not part of the EU zone, then all the prices indicated will be exclusive of tax and do not take into account any customs fees and taxes that may be invoiced to you upon delivery of the products.
The payment methods are as follows:
- Bank card (Visa, Mastercard, Maestro, AMEX etc.)
- Bank Transfer
- Alma (payment in 3X)
Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days (30 during the holiday season) from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty, with the exception of return costs which will be borne by the buyer. The Buyer must make his return request by email indicating the order number, the reference of the items to be returned as well as the reason for the return of the items (size problem, wrong reference, etc.). Products must be returned in new, unworn or unused condition and in their original packaging.
In the event of exercise of the right of withdrawal within a period of fourteen days, following the confirmation by email from the Seller to the Buyer to return the item(s), the items must be returned directly to the Seller in question within a period of fourteen days to the address indicated in the confirmation email sent by the seller. Only the price of the item(s) will be refunded, the return costs will be borne by the buyer.
Please note, in the absence of package tracking and proof of delivery, if the return package does not reach the seller, there will be no return. Also, if no additional insurance is taken out with the carrier and a problem occurs when returning the item, the Seller cannot be held responsible.
SHIPPING & DELIVERY
Once the order has been placed, you can follow the progress of your order at any time in your account under "my orders" and you will also receive an email at each stage.
Packages are shipped according to the choice you made when taking the order by our partners DPD, Spring, DHL and UPS against signature or to a relay point. You will receive an email when your order is dispatched, with the tracking number and the link to the website so that you can follow your package. This information will also be visible in your account.
A. Delivery costs
Delivery prices depend on the size and weight of the items ordered as well as the geographical area in which you are located. Delivery rates calculated automatically based on the weight and size of the package as well as the address and delivery method. The final price will be indicated during the ordering process based on all these elements.
B. Customs fees and import taxes (outside the EU zone)
Europe Moto also ships its products internationally (outside the EU zone), as a result, customs fees and import taxes may be charged to you depending on the rule concerning imports of goods from the country in question. Europe Moto cannot be held responsible for the amount requested upon delivery of the product. You must therefore first find out about any import charges and taxes related to the purchase of products from the EU zone to your country.
Please also note that if you wish to return one or more products and you are located outside the EU zone, customs fees and import taxes could be invoiced to Europe Moto and will be deducted from the amount of the refund (excluding VAT) of the or returned products.
C. Delivery time
Once the order has been placed on europe-moto.com, the products are dispatched by the dealer.
The delivery time in mainland France is 3 to 5 working days for BMW Motorrad rider equipment and 5 to 7 working days for BMW Motorrad parts and accessories. Delivery to other EU countries takes an additional 2 working days.
If an item is not available at BMW, we will contact you directly by email or telephone to let you know the delivery date. We cannot be held responsible for the delay of spare parts which are not in stock at BMW. If you would like more information on the delivery time of a specific part, please contact us before placing the order to find out about availability.
If you have ordered items with different delivery times, we will ship all items together unless we have mutually agreed otherwise. The delivery time will in this case be determined by the item with the longest delivery time.
D. Parcel tracking
When we have delivered the package to the carrier, you will receive the tracking number of the package by email as well as in your space in the "my orders" section. As a result, you will be able to easily track the progress of your package to its destination at your home or at a relay point.
For any further information do not hesitate to contact us at 0974352160 our experts are there to answer you.
All products purchased on bmw.europe-moto.com benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned to Europe Moto which will take it back, exchange it or refund it. All complaints, requests for exchange or refund must be made by email within thirty days of delivery.
If the Buyer's vehicle is still under manufacturer's warranty, the latter can maintain his vehicle with original manufacturer's spare parts purchased on the europe-moto.com website without taking the risk of losing his manufacturer's warranty (Ministerial Order of May 26, 2014).
EUROPE MOTO, in the distance selling process, is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems.
All elements of the bmw.europe-moto.com website are and remain our exclusive intellectual property. No one is authorized to reproduce, exploit, or use for any reason whatsoever, even partially, elements of the site whether in the form of a photo, logo, visual or text.
EUROPEMOTO collects personal data necessary for the management of the Buyer's order.
The information and personal data of the Buyers relating to the processing of the order are transmitted by EUROPEMOTO for the sole purpose of allowing the items ordered to be dispatched. Under no circumstances may they be used for other purposes.
The information left during a request sent from the contact form is sent to the Seller so that he can respond to the request.