GENERAL TERMS AND CONDITIONS OF SALE (GVC)
The europe-moto.com website belongs to and is maintained by SASU EUROPEMOTO registered in France under SIRET number 850 957 168 and whose head office is located at 24 Rue Raoul Dufy 34000 Montpellier and whose president is Thomas BOIXEL.
SASU EUROPEMOTO makes its website europe-moto.com available in the form of a "Marketplace" to enable both private and professional buyers, after registration as a consumer "the buyers" to be put in contact with Europe-moto's partner dealers "the sellers" in order to buy all types of articles in the motorcycle world.
The present general conditions of sale apply to all orders placed on the europe-moto.com website by a buyer with a seller of the Europe-moto "Marketplace" in order to govern the relations between the sellers and the buyers.
As the europe-moto.com site held by SASU EUROPEMOTO is a "Marketplace", EUROPE MOTO is therefore in no way the seller. Only the seller SARL MOTO SUD 34 registered in France under SIRET number 403 512 809 00019 and whose head office is located 199 rue Etienne Lenoir 34130 Mauguio and whose president is Jean-Frédéric SUTTEL is the buyer's contractor for the purchase of the various items (parts, accessories and motorcycle equipment). If there is an exchange or a return, it will be made to SARL MOTO SUD 34 under the arbitration of SASU EUROPEMOTO.
The applicable General Terms and Conditions of Sale "GTC" are those in force on the day the order is placed by the buyer and are accepted in advance by a contract between the owner of the SASU EUROPEMOTO "Marketplace" and SARL MOTO SUD 34 "the seller".
The present GCS may, if necessary, be supplemented by the conditions of the partner dealer, in particular concerning delivery times and costs, as well as the return conditions which may vary according to the type of item ordered, and any guarantees granted by the seller to the buyer, subject to compliance with the present GCS.
CONCLUSION OF THE SALES CONTRACT BETWEEN THE BUYER AND THE SELLER
Any order placed on europe-moto.com implies the acceptance of these GTC. The order will be valid only as from the moment when this one will have been completely paid by the purchaser this price integrating the total price of the articles as well as the carriage costs.
All orders must be attached to a customer account which must be created if the buyer is buying for the first time on europe-moto.com. This account creation allows the seller to identify the buyer in order to provide the necessary quality of service but also allows the buyer to follow the progress of his order at any time.
SASU EUROPEMOTO cannot be held responsible for any action carried out via the buyer's account "the customer area" by the buyer or by a third party to whom the buyer has in any way communicated his login details and password.
The buyer is solely responsible for the quality and accuracy of the information provided at the time of order taking (Name, First Name, Delivery Address, contact number and email as well as the billing address).
All orders placed on europe-moto.com are processed as follows:
1. The articles are presented on europe-moto.com in such a way that the customer is able to know the precise characteristics of the product
2. The buyer selects the item(s) and puts them in his shopping cart.
3. The buyer checks in detail everything in the shopping cart.
4. The buyer connects to his customer account or creates it if he places the order for the first time on europe-moto.com.
5. The buyer accepts these GTC
6. The buyer commits himself to respect the contract when he clicks on the pay button.
7. The buyer receives an order confirmation email with a summary and an order number.
8. When the payment is validated, the seller receives the order from the buyer.
9. The seller undertakes to confirm the buyer's order within 3 working days of receipt of the order.
10. Once the order has been processed by the seller, the buyer receives an email confirming the processing of the order.
11. Once the order has been shipped, the seller will send a shipment confirmation email
12. Once the order is shipped, the seller sends the invoice by email to the buyer.
All items on europe-moto.com are valid while stocks last. In the event of an exceptional unavailability of one or more items ordered by the buyer from the seller, the seller will inform the buyer using the contact details provided when creating the customer account. If no solution is found between the seller and the buyer, the order will be cancelled and the full amount of the order will be credited to the buyer's account.
PRICES AND PAYMENT
All the prices indicated on europe-moto.com are official manufacturer's prices and are indicated in € (all taxes included) excluding delivery costs. Delivery charges are payable and are invoiced at a flat rate of 7.99€ for deliveries to relay points and 9.90€ for home delivery against signature.
EUROPE MOTO acting as a "Marketplace", any order placed on europe-moto.com is collected directly by the dealer.
The means of payment are as follows:
- Bank Card (Visa, Mastercard, Maestro etc..)
- Bank Transfer
Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty, except for the return costs which will remain the responsibility of the buyer. The Buyer will have to make his return request by email indicating the order number, the reference of the items to be returned as well as the reason for returning the items (size problem, wrong reference etc...). The products must be returned in new, unworn and unused condition and in their original packaging.
In the event of exercising the right of withdrawal within a period of fourteen days, following confirmation by email from the Seller to the Buyer to return the item(s), the items must be returned directly to the Seller in question within fourteen days to the address indicated in the confirmation email sent by the Seller. Only the price of the item(s) will be refunded, the cost of returning the item(s) will remain the responsibility of the Buyer.
Attention, in the absence of parcel tracking and proof of delivery, if the return parcel does not reach the seller there will be no return. Also, if no additional insurance is taken out with the carrier and a problem occurs during the return of the item, the Seller cannot be held responsible.
SHIPPING & DELIVERY
Once the order has been placed, you can follow the progress of your order at any time in your account under "my orders" and you will also receive an email at each step.
Packages are dispatched according to the choice you made when you placed your order with our partners Colissimo or UPS against signature or as a relay point. You will receive an email when your order is shipped, with the tracking number and the link to the website so that you can follow your package. This information will also be visible on your account.
A. Shipping costs
Delivery rates depend on the size and weight of the items ordered as well as the geographical area in which you are located.
B. Delivery time
Once the order has been placed on europe-moto.com, the products are shipped by the dealer.
The delivery time in mainland France is 3 to 5 working days for BMW Motorrad rider's equipment and 5 to 7 working days for BMW Motorrad parts and accessories. Delivery to other EU countries takes an additional 2 working days.
If an item is not available at BMW, we will contact you directly by email or phone to let you know the delivery date. We cannot be held responsible for the delivery time of spare parts that are not in stock at BMW. If you would like more information on the delivery time of a specific part, please contact us before placing the order to find out the availability.
If you have ordered items with different delivery times, we will ship all items together unless we have agreed together to do otherwise. The delivery time will in this case be determined by the item with the longest delivery time.
C. Tracking of the package
When we have handed the package to the carrier, you will receive the tracking number of the package by email and in your space in the "my orders" section. You will then be able to easily follow the progress of your package to its destination at your home or in n relay point.
For any further information do not hesitate to contact us at 0411951258 our experts are here to answer you.
All products purchased on the Marketplace europe-moto.com benefit from the legal guarantee provided by articles 1641 and following of the Civil Code. In the event of non-conformity of a product sold, it may be returned to the company MOTO SUD 34 which will take it back, exchange it or refund it. All claims, requests for exchange or refund must be made by email within thirty days after delivery.
If the Purchaser's vehicle is still under manufacturer's warranty, the Purchaser may maintain his vehicle with original manufacturer's spare parts purchased on the europe-moto.com website without taking the risk of losing his manufacturer's warranty (Ministerial Order of 26 May 2014).
The SASU EUROPE MOTO company, in the process of distance selling, is only bound by an obligation of means. Its liability cannot be engaged for any damage resulting from the use of the Internet network such as loss of data, intrusion, virus, break in service, or other involuntary problems.
All the elements of the europe-moto.com website are and remain the intellectual and exclusive property of the company SASU EUROPEMOTO. No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site whether in the form of a photo, logo, visual or text.
SASU EUROPEMOTO collects personal data necessary for the management of the Buyer's order.
The information and personal data of the Purchaser relating to the processing of the order is transmitted by SASU EUROPEMOTO to the Vendor of the Marketplace for the sole purpose of enabling the items ordered to be dispatched. Under no circumstances may they be used for any other purpose.
The information left when a request is sent from the contact form is transmitted to the Vendor so that he can respond to the request.
The Sellers of the Marketplace europe-moto.com undertake to ensure the security of the personal data they keep for the purposes of order fulfilment and follow-up.