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The website https://europe-moto.com (hereinafter referred to as the “Site”) attaches great importance to the protection of your personal data.

As a user of the Site and/or a buyer of items available on the Site, you are invited to provide us with personal information, in particular to contact us, register on the Site and place orders there. for their delivery.

We implement all the provisions likely to preserve your personal data under the conditions provided for by the applicable Regulations.

I – The Data Controller and scope of the Charter

The Data Controller of your Personal Data is the Publisher as identified below.

As Data Controller, we have implemented this Charter to inform you of the way in which we collect and process your personal data when you use our website.

This charter applies to any channel for collecting your personal data, in particular on the Site, by telephone, by e-mail, when you contact our customer relations department, etc.

II – Why do we collect your data, for how long and with whom are they shared?

The provision of some of the Personal Data indicated below may be required depending on the processing concerned for the performance of the services.

Indeed, in order to manage our customer relationship, we process Personal Data relating to the User's identity, and in particular the email address associated with his contact form/personal account. The provision of the email address is mandatory so that we can correspond with the User and send him notifications relating to our services. With regard to commercial communications, the User's email address is also necessary, it being specified that Users may unsubscribe from these commercial communications at any time.

We process the Personal Data provided to us by the Users of the Site in order to meet the following purposes:

II.1 Processing for your access to the services of our Website:

Our Website offers Users the possibility of creating a contact form/personal account allowing access to several services, such as:

Receive notifications and alerts concerning the various services of the website, and in particular concerning the products and services offered by our sellers.

To enable you to receive these notifications, we need you to provide: your email address.

- Law relating to data processing, files and freedoms of January 6, 1978 - General Regulations for Data Protection (European Regulation of April 27, 2016 known as "GDPR")

We can thus send our Users communications for prospecting purposes, concerning other products and services offered on our website europe-moto.com which are related to the products and services of interest to the User.

To be able to place any order on the Site, you must register by creating a User Account.

To allow you to register on the Site, we need you to provide:

Your identification data: your surname and first name(s);

Your location data: your physical address, city and country of residence;

Your contact details: your e-mail address and telephone number;

You are required to create a password to which we do not have access.

This data from your User Account is kept for as long as you remain a regular user of the Site.

The aforementioned data may be transmitted, if necessary, to the seller concerned by your order.

If we find that you have not used your User Account on the Site for 2 (two) years, we will delete your User Account.

II.2 Processing for your Orders of articles on the Site and delivery

To allow you to place an order, we need, in addition to the data appearing on your User Account, that you communicate:

Your billing and delivery address (if different);

Any instruction from you to guarantee the correct delivery to the place of delivery.

For the purposes of the delivery of your order, your Personal Data necessary for the delivery of your order to the place of delivery are communicated if necessary to the seller, and in any case to the service provider in charge of the delivery.

This data from your User Account is kept for as long as you remain a regular user of the Site.

II.3 Processing to allow you to pay for your order (Formation and execution of the contract), you must provide:

  • Your bank card number,

  • its expiration date,

  • The security number associated with it

When paying for your order, you are redirected to the payment service provider you have chosen. We inform you that we do not have access to this data, which is exclusively processed securely by players in the banking and financial sector.

If you have opted for the retention of this data by our Site, this data is kept for as long as you remain a regular user of the Site. By default, they are in no way stored by our company, nor, where applicable, by the seller concerned; only the bank in charge of the payment method chosen by the customer at the time of the order has access to this information.

II.4 Processing to allow us to keep track of your orders placed on the site (monitoring of the contract, legitimate interest and legal obligations), we will keep:

  • All information and documents relating to your order;

  • The status of each order;

  • The history of your orders (items ordered, date and order number)

Your Personal Data related to any order (management of the orders you have placed on the Site) will be kept for the entire legal duration at the expense of the seller vis-à-vis its legal, accounting and tax obligations.

For the purposes of executing orders, your Personal Data related to your order is communicated, where applicable, to the seller of the item(s) ordered on the Site.

II.5 Processing to improve your use of our services

  • Statistics

We may process Personal Data relating to the use of the Website by Users in the form of statistics in our legitimate interest, in order to better understand this use, and thus allow us to improve our services for the future. In order to create statistics, we process data on the use of the Website, and in particular data relating to the actions of Users on the Website. This Data is not directly provided by Users, but is collected by our Company on the Website.

The statistics we produce from Website usage data are anonymous. We can thus keep and use these statistics without time limit.

  • Cookies

Nos cookies améliorent l’accès à notre site et identifient les visiteurs réguliers. En outre, nos cookies améliorent l'expérience utilisateur grâce au suivi et au ciblage de ses intérêts. Cependant, cette utilisation des cookies n’est en aucune façon liée à des informations personnelles identifiables sur notre site. 

  • Chat

A chat device is available on the site. It allows us to advise and answer our customers' questions.

  • Management of customer reviews on our products

We provide our customers with a system for taking their opinions into account. Some of your data may be necessary to take this notice into account for the purpose of posting it on our site.

II.6 Processing to inform you about our new products or promotions

For the purpose of informing you about our new products and services, we use the following tools:

- Search history to help you find the item that meets your needs;

- Targeted advertising;

- Participation in a contest;

- Management of the Europe-moto loyalty program;

- Special offers, promotions, coupons and guarantees;

- Newsletter.

In this context, we need you to communicate to us and we use:

Your identification data: your surname and first name(s);

Your location data: your physical address, city and country of residence;

Your contact details: your e-mail address and telephone number;

Except in the case where this data has been transmitted to us as part of your subscription to our services, via an online order for example, and for which your data is kept for the period referred to in the articles above, the data collected in the promotional offer or contest are kept for a maximum period of two years.

You retain the possibility of informing us of your wish to delete your information from our prospecting database at any time. This is not applicable if you are a customer of our services: in this case the conditions referred to in Articles II.1 to II.4 apply to you.

III – What measures do we implement to protect your Personal Data?

III.1 vis-à-vis third parties

Our Company does not communicate the Personal Data it processes to third parties, except to its Subcontractors, and where applicable to the sellers concerned by the product orders. They may indeed have access to certain categories of Personal Data as part of the services that we delegate to them.

Our subcontractors are:

The host of our website

Our website management company

Our accounting firm

Our company strives to use only subcontractors who offer sufficient guarantees as to the implementation of the technical and organizational measures required by the Regulations on personal data, depending on the nature of the Personal Data and the associated breach risks.

Only people who need to consult your personal data have access to it for any order processing and routing. In general, we implement for each processing of Personal Data, all technical, organizational and legal measures likely to ensure the protection of your personal data to offer you the security, confidentiality and integrity of your data that you are entitled to expect from us.

In our relations with each of our partners with whom we share your Personal Data, either for the execution of any order contract, or with your agreement where applicable, we ensure that they undertake to provide the processing of your data, the same level of confidentiality and protection that we provide. It is indeed essential for us to protect your data against any unlawful disclosure, use, modification and destruction by third parties. Likewise, we ensure that our partners and subcontractors do not use your Personal Data for purposes other than those of the execution of the contract concluded on the Site, our legitimate interest or the purposes that you have specifically consented to.

We do not disclose your Personal Data to third parties for marketing purposes other than those that you would have authorized within the framework of the products marketed on the Site.

In the event that we have to transfer personal data to recipients located outside the European Union within the framework of this Charter (e.g. delivery to a country located outside the EU zone), we take care to rely on the Applicable regulations in a process of protecting your personal data.

III.2 Security Breach

Our Company makes its best efforts to ensure the security of the Data it processes.

Nevertheless, if it were to suffer a Personal Data breach, our Company will then comply with the obligations provided for by the Personal Data Regulations.

It will thus notify the violation suffered to the Commission Nationale Informatique et Libertés (CNIL) as soon as possible, and in principle within 72 hours of becoming aware of it, unless the violation in question is not likely to cause a risk to the rights and freedoms of the natural persons concerned.

In the event of a violation likely to create a high risk for the rights and freedoms of natural persons, our company will also notify the natural persons concerned, in compliance with the rules provided for by the Regulations on personal data.

IV - Rights you have over your personal data

When you provide us with personal information, in particular when creating a user or customer account, you have access to your data at any time and you can freely update, modify or delete it.

IV.1 Your rights relating to the protection of your data

In accordance with the Applicable Regulations, you have rights concerning your Personal Data, namely:

The right of access
You can ask us to obtain access to the Data that we keep in the context of the processing implemented

The right to rectification
You can either change the information on your User Account yourself, or ask us to change inaccurate information that has been entered into our database.

The right to erasure
You can delete your user account at any time. We will only keep data related to your previous orders in accordance with our legal obligations.

The right to oppose and withdraw consent
You may at any time oppose or withdraw your consent to the processing of your Personal Data, as long as this data is not required for the performance of a contract or by any legal obligation incumbent on us.

The right to restriction of processing
You can ask for the suspension of a treatment concerning you the time of an audit

The right to portability

You have the right to have your personal data transmitted to you, in a structured, commonly used and computer-readable format, when technically possible.

IV.2 For any question relating to this charter or to exercise your rights, you can send us a request, in accordance with the applicable regulations:

Or by post to the following address:

Europe Moto, P.A Rue de la Font de la Banquiere, 34970 Lattes.

Either by e-mail to: contact@europe-moto.com

IV.3 The right to lodge a complaint with the CNIL

If you consider that the processing of personal data concerning you constitutes a violation of the regulations, or to obtain additional information on your rights, you have the possibility of contacting the Commission Nationale de l'Informatique et des Libertés on the following link https://www.cnil.fr.

This authority presents itself in France as the National Commission for Computing and Liberties (CNIL), located 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07, Tel: 01 53 73 22 22, https://www.cnil .fr/fr/you-wish-to-contact-the-cnil.

The CNIL has an online complaints service, available here: https://www.cnil.fr/fr/plaintes

V - Update of our data protection charter

This Charter may change periodically, particularly in the event of regulatory changes or safety standards. It will enter into force as soon as it is posted on the Site. In the event that substantial modifications are made to this Charter, each User registered on the Site will receive the new version by e-mail to the address entered in the User Account, 15 days before its entry into force in order to be able to take notice. The user will have the possibility, if he wishes, to delete his user account before the entry into force of the revised Charter.

VI - Applicable law and jurisdiction

This charter relating to the protection of your personal data is governed by French law and any dispute relating to it falls under the exclusive jurisdiction of the French courts.

VII - Information about the Publisher

The Publisher of the europe-moto.com site is SASU EUROPE MOTO, registered in the Montpellier Trade and Companies Register under number 850957168, and whose head office is located at P.A Rue de la Font de la Banquière 34970 Lattes.